Australian Consumer Law guarantees
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Your rights depend on the product and the nature of the problem, and are not restricted to a manufacturer’s written warranty period or our 30-day store returns window.
For a major failure you may choose a refund or replacement. For other problems, the appropriate remedy may include repair, replacement or refund as required by law. Contact Alaska Pet Food for help with products bought from us; you do not have to pursue the manufacturer instead.
Manufacturer warranties
Some products may have an additional manufacturer warranty. Its duration, coverage and conditions vary by item. Check the supplied warranty documents and product information. An additional warranty does not replace your statutory rights.
Report a problem
Contact us with your order number or other proof of purchase, the product name and a description of the problem. Photos may help us assess it. For potentially unsafe products, stop using the item and contact us for next steps. Keep the product and packaging where practical.