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Payment terms

A clear guide to what is known today and what is confirmed at checkout.

Prices and order totals

All prices are displayed in Australian dollars (AUD). Check the selected product size, quantity, stock availability and final total at checkout before submitting an order.

Payment availability

Card and bank-transfer payment setup is in progress. Visa, Mastercard and bank-transfer icons identify planned options only. A method can be used only when it is offered at the live checkout. If no method is available, online payment cannot be completed; contact us for assistance.

For bank transfer, use only the instructions provided through an available checkout method or confirmed directly by our team. Payment and order status must be verified before dispatch. Do not email card numbers, security codes or passwords.

Delivery and refunds

Delivery orders must be over AUD $50. Qualifying Australian orders receive free shipping, with estimated total delivery of 4–12 business days. Our 30-day store returns policy and Australian Consumer Law rights apply. Refunds under the store policy are processed within 7 days after the return is received and accepted; payment-provider processing may affect when funds appear.

Shipping policy · Returns policy · Payment enquiries

Last updated 27 October 2026 · Alaska Pet Food PTY LTD, 245 Pitt Street, Merrylands NSW 2160, Australia · ABN 62632986791.

Questions: info@alaskapetfood.com.au or 0420 164 150.