Shopping with Alaska Pet Food
This website is operated by Alaska Pet Food in Merrylands, NSW, Australia. These terms apply to use of the website and purchases from our store, together with our shipping, returns, payment and privacy policies.
Products, prices and orders
Prices are displayed in AUD. Check product descriptions, selected sizes, quantities and availability before submitting an order. Product packaging and manufacturer specifications may change; read the label supplied with your product. Contact us if a listing appears incorrect.
Provide accurate billing, delivery and contact details. Review your order and payment status in your account or order correspondence. If an error, stock issue or payment problem affects an order, contact us so we can explain the available next steps. Payment methods are usable only when offered at checkout.
Delivery
Shipping within Australia is free, with no cost to the customer. Total delivery time is 4–12 business days, excluding weekends and Australian public holidays. See our shipping policy for details and delivery help.
Returns and consumer rights
We accept defective and non-defective products in new and slightly used condition within 30 days, returned by mail, with no restocking fee. Exchanges are not accepted. Full instructions are in our returns policy. Nothing in these terms excludes or restricts rights or remedies under Australian Consumer Law.
Accounts and privacy
Keep your login details secure and contact us if you believe your account has been misused. Our privacy policy explains how customer information is used for store operations and support.
Website content and questions
Brand names, product imagery and other materials remain the property of their respective owners. Use the site for genuine shopping and enquiries. For questions about an order or these terms, contact Alaska Pet Food.