Help & FAQ
Delivery, returns and ordering help for you and your companion.
Where do you deliver, and what does it cost?
We deliver across Australia. Shipping is free, with no cost to the customer.
How long does delivery take?
Total delivery time is 4–12 business days, excluding weekends and Australian public holidays. This is an estimate, not a guaranteed arrival date. Delivery details.
Can I return a product?
We accept defective and non-defective products in new and slightly used condition within 30 days. Contact us first, then return by mail. The return label is the customer’s responsibility. There is no restocking fee, and refunds are processed within 7 days. Exchanges are not accepted. Full returns policy.
Which payment methods can I use?
Card and bank-transfer payment setup is in progress. Use only methods actually offered at checkout. Icons describing planned options do not mean those options are already available. Never send card details by email. Payment details.
How do I track my order?
Enter your order number and billing email on the order tracking page, or view orders in your account. Contact us if you cannot find an order or need delivery help.
Can I change my delivery address?
Contact us as soon as possible with your order number and the corrected address. Changes may not be possible after dispatch; we will advise what can be done.
How do I choose food or a size?
Read the manufacturer label for species, life stage, ingredients and feeding instructions. Check the selected product variation before ordering. Ask your veterinarian about allergies, medical conditions or special dietary needs.
Opening hours
Monday–Friday: 9 am–5 pm
Saturday: 9 am–1 pm
Sunday: closed
All times are Sydney local time (AEST/AEDT). Public holiday hours may vary; contact us before visiting.