Returns policy for Australia
We accept returns for both defective and non-defective products. Products may be returned in new or slightly used condition within 30 days of delivery.
| Country | Australia |
|---|---|
| Return window | 30 days |
| Product condition | New and slightly used |
| Returns accepted | Defective and non-defective products |
| Exchanges | No voluntary exchanges; statutory replacement rights are unaffected |
| Return method | By mail |
| Return label | Customer-arranged for ordinary returns; statutory rights apply to faulty products |
| Restocking fees | No cost |
| Refund processing time | 7 days |
How to return an item
Contact us with your order number, the item you wish to return and the reason for returning it. We will provide return instructions. Package the item securely and return it by mail to Alaska Pet Food, 245 Pitt Street, Merrylands New South Wales 2160, Australia. The customer arranges the return label for ordinary store-policy returns. Faulty-product return costs are handled as explained below.
Refunds
Refunds are processed within 7 days after we receive the returned product and confirm it meets this policy. No restocking fee is charged. We do not offer voluntary exchanges.
Contact
Phone: 0420 164 150
Email: info@alaskapetfood.com.au
Nothing in this policy limits your rights under applicable Australian Consumer Law.
Your Australian Consumer Law rights
The 30-day window, product-condition requirements and no-exchange rule describe our store returns policy. They do not limit remedies available under Australian Consumer Law. For a major product failure you may choose a refund or replacement; other remedies depend on the problem. Where a product is confirmed faulty, we reimburse reasonable return costs as required by law. Keep your postage receipt. Contact us before arranging a bulky or difficult return.